ANTIQUE TIME PAYMENT SHIPPING INFORMATION
Shipping Your Watch Need Not Be A Problem
Here Are A Few Simple Instructions To
Insure That It Arrives Safely
1750 DELTA WATERS ROAD SUITE 102-325
MEDFORD, OREGON, 97504
PAY ATTENTION TO THIS
When you ship your watch to us for service or repair please include your correct email address and phone number in your package. Also be sure to include a note as to what you want us to do for you. If we have exchanged emails about your repair please don't assume that we know who you are or what you want by simply sending your watch to us. We don't have time to try and track down emails and match them up to jobs that arrive without any information or instructions. If possible it is acceptable for you to include a copy of our emails with your package. Doing this will help us to get your job done as soon as possible without needless delays.
We offer our customers several payment options.
We most generally prefer online payments via PayPal.
The use of PayPal is by invitation only.
We do NOT ship any items COD.
PLEASE do not email copies of Delivery Confirmation notices that you have received either from our company or notices from the Postal Service showing your package has not been received for shipping on the date specified. We are not responsible for how long it takes the Postal Service to process and scan packages at their processing plants.
Our Service Priorities are listed at the bottom of this page.
PROPER PACKAGING. When watches are sent to us, it is usually because they are in need of repair or general maintenance. Carefully packing your watch for shipment prevents a simple repair from turning into a complex repair. DON'T over pack or stuff your box so tight with fill material. When you do this, any outside force on the box is directly transmitted to the watch inside of the box. This can cause damage to delicate balance staffs should the package get dropped or thrown during shipment.
ALLOW BREATHING ROOM. Wrap your watch in small bubble wrap and place inside a box that allows at least 3 to 4 inches around the watch. Now use light peanut foam fill material to surround the watch. Don't pack to tight. Allow the watch to "Float" inside the box. This way, should the box get dropped, the watch will be able to move a small amount while the packing material absorbs the impact, thus allowing the watch to gently move while the impact is dissipated. This is the old "Egg In The Box" trick.
PRIORITY MAIL. This is the best way to send us your watch and is also the least expensive. You can also insure Priority Mail for any amount you need and you can also purchase tracking numbers for the package. The Post Office supplies boxes and tape free of charge. Do NOT ship your watch to us using UPS or FedEx or any other carrier. Using them will delay your watch arriving to us. We are located across the street from the post office and pick up our packages there on a daily basis.
REGISTERED MAIL. Registered Mail is the most secure way to ship your watches. Your package is placed under lock and key as soon as you drop it off at the Post Office. All corners and seams must be taped using brown paper tape so that the Post Office can round date all corners and seams for security purposes. Every postal employee that handles Registered Mail must sign for it. This form of shipping is generally used for high value items.
EXPRESS MAIL. We return all repairs using Priority Mail. Express Mail is available and comes with automatic insurance of $100.00. Additional insurance coverage is available along with tracking numbers. We will NOT ship watches using UPS or FedEx. Watches are classified as jewelry, therefore, UPS and FedEx will not insure them. PLEASE DON'T ASK US TO US THEM.
SPECIAL INSTRUCTIONS. When you ship your watch to us, PLEASE be sure to include your EMAIL ADDRESS with the package. This is very important as we use QuickBooks Pro 2012, which enables us to send you very detailed estimates for your watch repair needs. We also E-mail invoices when your repair or purchase is complete. Note: If you do NOT supply us with your email address or if you do not have an email address we can't send you Invoices or Estimates. This will delay your orders as we will have to send your Invoices and Estimates by First Class Mail.
SHIPPING SCHEDULE. We ship all completed watch repairs on a daily basis usually within one week after receipt of payment. This gives us time to bench test all watches and to prepare them for shipment. Remember, "Rush jobs create poor jobs." At times, we use an outside company to handle our packaging and shipping needs. This is usually done with items that we sell at auction. PLEASE don't call our shop to ask when your job or auction item was shipped. We simply don't have the time to stop work in progress and look up this information. Please send us an email with your request.
REMOVE ALL ATTACHMENTS FROM YOUR WATCH. When you send your watch to us, PLEASE remove pocket watch chains, watch fobs and other attachments. Please don't send your watch to us in its original factory box. Leaving these items on your watch delays the service process and it is difficult to keep track of these items. We will NOT be responsible for these items. As they have to be removed for case polishing and cleaning.
OUR SHIPPING ADDRESS
1750 DELTA WATERS ROAD SUITE 102-325
MEDFORD, OREGON, 97504
POSTAL INFORMATION: https://www.usps.com
Following is our Service Priorities by categories of watches and time periods involved to complete required repairs and maintenance.
First Priority. Wrist watches. General service is two to three weeks. If diamond bezels are ordered or if your dial needs to be refinished the time period may be three to four weeks. This is total turn-around time and includes both men's and ladies wrist watches.
Second Priority. American made pocket watches. This includes railroad grade watches to low jewel count pocket watches. The average turn-around time is three to four weeks. This can also vary depending on the volume of First Priority repairs and the availability of pocket watch parts.
Third Priority. All other mechanical watches such as ladies vintage wristwatches and other American made mechanical watches. The turn-around time is totally at our discretion and it may take several months before you can expect this type of repair to be completed. This is due to the availability of parts and other jobs that take priority in our shop.
Fourth Priority. This involves pocket watch case hinge repairs and jewelry repairs of all types. The turn-around time for this type of repair is totally at our discretion and it may take several months before you can expect repairs of this type to be completed.
Please note that we are not responsible for delays caused by our suppliers due to the backorder of watch parts and material supply issues. Most parts that we use in our day-to-day operations are available at our shop which facilitates prompt service.
Return Shipping. In the rare event that your watch needs to be returned due to mechanical failure we pay return postage not to exceed $20.00. This amount is more than adequate to cover Priority Mail costs plus insurance. This amount will be refunded using PayPal. Mechanical failure does not cover crystals and it does not cover any timing manipulations or regulation of any watch movement. Water damage is not covered. Our warrantee covers only parts that may have been replaced during normal service of your watch. Should your watch require any additional parts you will be billed for them. We supply the labor at no charge.